Rock Krawler's Warranty Policies
Rock Krawler's Warranty
All Rock Krawler "Hard" parts come with our abuse proof lifetime guaranteed on all Generation II and newer systems. This means all control arms and track bars will be replaced if bent, cracked, or broken. This is for complete systems only and may apply to components if used correctly. All components must be used in their proper places and proof of this is required for warranty claims. Any substitutions of other manufacturers components or exemptions of required components will immediately void the warranty. Rock Krawler components may have minor finish damage to powder coated or plated surfaces which may occur during shipping and is not covered under warranty.
Rock Krawler Suspension guarantees that all of its products are of the finest quality and free from manufacturing defects. Any product that has been manufactured incorrectly or is of a defective nature will be repaired or replaced at the discretion of Rock Krawler Suspension. Springs and Shocks are warranteed against manufacturer's defect only and are only returnable if they have not been installed. Rock Krawler covers the cost of the part only shipping, vehicle down time, etc is the responsibility of the end user. Prior to tearing the vehicle down for a warranteed item, please see the procedure for how to submit a warranty claim below so extra vehicle down time and labor is not incurred.
What is not covered
Bushings, hardware, brake lines, heim joints, coil springs and shocks. These parts are subject to wear and are not considered defective when worn. They are warranted for 12 months from the date of purchase for defects in product or workmanship only. Products or components which have been subjected to accident, alteration, modification, improper installation, tampering, negligence, misuse, or products installed on a vehicle used in sanctioned racing events. A race is defined as any contest between two or more vehicles, or any contest of one or more vehicles against the clock, whether or not such contest is for a prize.
Vehicles used for government or commercial purposes. Rock Krawler Suspension does not warrant any product not manufactured by Rock Krawler Suspension. Rock Krawler Suspension products are not covered under warranty outside the United States of America. Rock Krawler Suspension shall not be liable for any loss, damage or injury, whether ordinary, direct, special, incidental or consequential damages, arising from the manufacture, sale, installation, resale, delivery, possession, handling or use of its products. Rock Krawler Suspension is not responsible for typographical errors either in pricing or in content. Warranties, policies and prices subject to change without notice.
A note about jam nuts and the consumer's responsibility. The installer is the person or persons initially responsible for the proper setup of the suspension system and/or components and the initial tightening of the jam nuts. The consumer or vehicle owner is the person or persons responsible for maintaining the jam nuts tight. Jam nuts not only hold the orientation of a component or a joint, but their most important function is pre-loading the threads of the mating parts. Failure to not supply proper torque on jam nuts will result in the rapid deterioration of the threads in the control arm and will impose a "cause for concern" for the occupants of the vehicle. Failure to comply with the warnings headed in the directions regarding the amount of threads showing past the jam nut will also cause the same "cause for concern" for the occupants of the vehicle. All of the above items are the responsibility of the vehicle owner and or installer. If a threaded section of a component is bad it will show itself defective immediately. Threads that fail over time are due to improper maintenance of jam nuts and can be proven very easily. Thread sections not properly maintained or setup are not covered under warranty. This is the end user and installer's responsibility.
How to submit a warranty claim
Any item subject to a warranty claim will need to be supported with digital images to clearly support your claim. Proof of original purchase also required. Warranty claim that requires proper setup or installation will also require validation of proper setup. For example, front coil springs require OEM end codes and proper spring positioning to function correctly. Thus, the top and bottom spring seats, caster specification, axle positioning both front to back and side to side need to be correct and validated prior to be considered for a warranty. The same goes for rear coil springs, but for the rear axle, the pinion angle needs to be correct and verified as well as axle positioning. For joints, bushings, etc, proper orientation and installation will need to be verified. If improper orientation exists, premature wear can and most likely will occur!
Certified Installation Disclaimer
Rock Krawler Suspension recommends our products be installed by certified technicians only. These recommendations pertain only to Rock Krawler Suspension manufactured products. Efforts to install our systems without experience and knowledge may jeopardize the operating safety of the vehicle.
Rock Krawler Suspension has made every effort to provide correct information on this website. Each item has been fit checked for accuracy. Rock Krawler Suspension reserves the right to alter, make changes or replace part numbers and descriptions without notice. Rock Krawler Suspension will not be held responsible for changes or misprints or manufacturing changes made by the vehicle manufacturer. Warranty is valid for original purchaser only. Proof of purchase is required. For questions regarding any information not found above please contact us at 518-270-9822.